Singapore Pools is a lottery and sports betting company established by the Government in 1968 to counter triads and illegal gambling activities. Today, the organisation offers a safe and trusted platform for people to bet. It also contributes to society through the Tote Board, a charitable trust that funds worthy causes.
The company’s roster of products has grown over the years, and now includes the 6-out-of-49 national lottery game Toto, 4D, Singapore Sweep, and sports betting. It is one of the first in Asia to adopt iTOTO and Group TOTO, two new ways to share a bet. It also has an energy-efficient data centre that received the BCA Green Mark Gold Plus award.
To keep pace with the growing demand for its services, Singapore Pools needs to be agile and responsive in its IT operations. However, the company struggled to identify complex issues during outages or performance degradation due to lack of visibility in its IT environment. This hampered its ability to resolve issues quickly and effectively, which affected bettors’ gaming experience.
Yeo’s team turned to Oracle Cloud Observability and Management to improve its visibility into its IT environment and ensure business continuity. The solution provides actionable insights that ease management across all layers of the organisation’s technology stack. It helps them minimise risk, ensures proper and thorough governance of data, and reduces management complexity. As a result, they can now resolve issues in minutes, compared to hours previously.
In addition, the platform’s dashboards help them continuously optimise system resources in real-time. This allows them to maximize availability and enhance user experiences, especially during peak times. The tool is compatible with Android gizmos, making it easy for users to access their favorite games on their mobile devices.
The company has a robust customer support service that can be accessed through email or telephone. They are available to answer all your queries and provide guidance on the best way to place your bets. They can even help you with any problems you may be having while using the website.
Besides providing top-quality sports betting events, the company has a well-designed online sportsbook with a wide range of payment options. Bettors can choose from a variety of markets and bet types, including win, place, handicap, total goals, etc. Moreover, the site is mobile-friendly, so bettors can easily enjoy their favorite games from any location.
Ultimately, Singapore Pools is committed to being a “Company for Good.” The company leverages its IT capital and expertise to support other charities through iShine Cloud, which is a secure cloud-based IT platform that improves the productivity, governance, and efficiency of charity operations. It has also partnered with Collective Campus to train its employees in ideation methods and innovation tools. This helps them to develop innovative ideas and grow the company’s business. It has also won the Employee Engagement (Silver), Digital Transformation (Bronze), and Learning & Development (Bronze) awards at the 15th Singapore HR Awards. The company is also committed to empowering its people and promoting workplace health and wellbeing.
